Actio Grid Terms and Conditions


Please read these terms and conditions carefully as they set out the rules for how YOU can use Actio Grid Limited's ("us" "we" or “the service”) services. The service is known as "Actio Grid".

When you use Actio Grid, you do so as part of another organisation ('organisations that use our services', 'your organisation'). Actio Grid is independent from the organisations that use our services.

If you have any questions about these terms and conditions please contact us at

Last update 15-JUL-22. We may change these terms and conditions periodically by updating this page. When we do this we will update this date. Additionally, reasonable steps will be made to make you aware of any changes will be actioned, such as by sending you an email. We also recommend that you regularly remind yourself of this policy by visiting this page.

What is covered by this document and what is not?

This document focus on the rules you must follow.

This document does not cover how we use your data; this is covered in our Privacy Policy.

This document is specific to end users, it does not cover the rules that must be followed by organisations that use Actio Grid; this is covered in our Terms and Conditions for organisations that use Actio Grid.

Connected accounts

We collect activity data from third party sources. You can register through Actio Grid for these providers to automatically provide us with activity data. We call the accounts you have registered with us connected accounts.

We currently support Fitbit, Garmin, and Under Armour, although the connected accounts we provide may change at any time.

You must only connect accounts you have permission to use, and that represents data about you only.

Account Policy

You must not have more than one Actio Grid account. Accounts are portable between organisations, subject to meeting the conditions of joining each organisation.

You must be at least 13 years old to use Actio Grid.

If you are 16 and under you must have the consent of a parental or guardian to use Actio Grid.

Actio Grid may seek to confirm such consent is granted, but is not obligated to do so.

Ethical User Policy

You may only join the Actio Grid instance for organisations you have been legitimately authorised to join.

You may not attempt to join any instance by guessing an access code or join link. You must obtain join links only from your organisation, the competition manager, or another member of the team you intend to join. You may only share join links for the teams you are a part of; otherwise, you must not share access codes with any person, even if you believe they should be allowed to join (you should direct that person to contact the competition managers).

You are not authorised to republish any data, statistics or results, or the activities of any user obtained through Actio Grid services, or share them with anybody else through any means.

You are not authorised to attempt to break security features of Actio Grid or gain any access to any data which does not arise through the intended use of the system. We do not offer a bug bounty program. If you come across a security flaw as a result of legitimate use of the system you must inform immediately and you must not retain any data.

Real Name Policy

We ask you to use a real name.

This should be a name that is commonly associated with you in the real world, that members of your organisations will recognise as you.

A real name is often the same, or similar, to your legal name. However, it need not be, in particular if you have a legitimate interest to keep your legal name private. You should however use a name that you commonly go by in such situations.

You must not use an internet alias or 'username'.

This helps keep our competitions friendly, fair and transparent. We may consult with your organisation's competition manager, or the profile information from your connected accounts to ensure this policy is adhered to.

Real Activities Policy

You must only submit activities you have completed.

Submitting fake, false or exaggerated activities ruins the fun for everyone. Such activities and their users may be removed from the systems.

Legal Activities Policy

You must only take part in, and submit, activities that are legal in your jurisdiction.

All activities must be completed in line with relevant COVID-19 regulations and laws in your jurisdiction.

You must not break the law whilst completing your activities, including trespassing or making use of facilities you do not have permission to use.

Such activities and their users may be removed from the systems.

Removal of Data Policy

We may reject or remove any activity in our system for any reason, at any time and without warning or notice.

We may reject or remove any user in our system for any reason, at any time and without warning or notice.

Violating this policy

If we believe you have violated this policy we may take any of the following actions:

  • Provide you with a warning.
  • Remove any data, as described in the "Removal of Data Policy".
  • Ban you from the system for a limited time, or permanently.
  • Provide a report of the incident to your organisation.
  • If we believe you have broken the law, we may provide a report of the incident to a law enforcement authority.
We may notify you if we believe you have violated this policy, and we may notify you of the action we have taken or will take. However, we are not obligated to do so.